Warranty Terms & Service Commitment

The warranty set out below is given voluntarily and is in addition to, not instead of, the rights and remedies you have under the Australian Consumer Law and any other applicable law. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

The Australian Consumer Law guarantee that goods are of acceptable quality can continue to apply after this warranty period ends, for as long as is reasonable given the nature and price of the vessel. The time limits and remedies in this warranty do not replace or limit your Australian Consumer Law rights.

JG Marine is the authorised Australian importer and exclusive distributor for SKIPPER Powerboats. The vessels are designed and built by BSK Marine (Skipper Powerboats) in Greece, which provides the underlying manufacturer's structural warranty. JG Marine administers that warranty and provides aftersales support for owners in Australia, together with its partner service network.

Warranty provider and point of contact for all claims:

• JG Marine (a trading name of Lift Equipt Pty Ltd, ABN 83 125 331 848)
• 4 Sobek Pass, Bibra Lake WA 6163
• Phone: +61 8 6270 0969
• Email: adam.garnaut@jgmarine.com.au

A vessel is made up of many separately warranted parts and systems. To make cover clear, each part falls into one of four groups:

• Structure and build (covered by the SKIPPER structural warranty, Section 4): the hull and deck structure, mouldings and liners, hardtop or T-top structure, consoles, transom, stringers, bulkheads, engine mounts and hull-to-deck joints, plus gelcoat and powder-coated surfaces on the terms in Section 4.
• Fitted components made by other manufacturers (covered by each maker's own OEM warranty, Section 6): engines and drive systems; steering and hydraulics; the electrical loom, switch panels, chargers, inverters and lighting; electronics such as chartplotters, radar, sounders, VHF and autopilot; plumbing, bilge pumps, heads, holding tanks, livewells, washdown and refrigeration; the windlass and ground tackle; audio and similar equipment.
• Installation, integration and workmanship (covered by JG Marine and SKIPPER, Section 7): how all of the above is fitted, wired, plumbed, sealed and integrated into the vessel.
• Wear, consumables and maintenance (the owner's responsibility, Section 8): items that wear or are consumed in normal use and routine upkeep.

If it is ever unclear which group a problem falls into, you do not have to work it out or chase the makers yourself. Contact JG Marine and we will take ownership of coordinating the claim (see Section 16).

For private (non-commercial) use, each new SKIPPER vessel is warranted against structural defects in materials and workmanship for twenty-four (24) months from the warranty commencement date (see Section 5).

Structural cover applies to the hull and deck structure, including the stringers, bulkheads, engine mounts, transom and hull-to-deck joints.

Other cover:

• Gelcoat surface: covered for the period above, but excluding fading, oxidation, blistering or discolouration caused by neglect, storage in water, or improper antifouling, and excluding colour change or deterioration of non-white gelcoat below the waterline (see Section 9).
• Powder-coated surfaces (such as the hardtop structure, seat frames and handrails): covered for the period above, provided the surfaces have not been damaged. Rinse painted surfaces with fresh water after each use and repair scratches and dents promptly.
• Batteries: marine-grade batteries are covered for Dead on Arrival (DOA) only. Vessels are shipped with batteries disconnected.

For commercial use or rental, the warranty for the entire vessel (hull, deck and gelcoat) is limited to twelve (12) months.

For a vessel delivered to you through JG Marine as the authorised dealer, the warranty commences no later than one (1) month after the date of the manufacturer's invoice to JG Marine, and runs for 24 months from that date.

Where a vessel is held as dealer stock in a professional, weather-protected and UV-protected indoor facility before sale, the commencement date may be extended by up to six (6) months from the manufacturer's invoice date, subject to verifiable proof of storage conditions. Stock stored outdoors or exposed to weather commences one (1) month after the manufacturer's invoice date.

Many parts fitted to a SKIPPER are made by other manufacturers and are not covered by the SKIPPER structural warranty. They are covered by their own manufacturer's (OEM) warranty.

Engines. Outboard engines, for example Mercury or Yamaha, are warranted by the engine manufacturer and serviced through that manufacturer's authorised dealer network, subject to the engine manufacturer's own terms. This usually requires the engine to be registered, serviced on schedule by an authorised dealer, and operated within its rated limits. Operating an engine beyond its rated maximum horsepower, or failing to service it as required, may void the engine manufacturer's warranty.

Electronics and accessories. Components such as chartplotters, displays, radar and marine electronics (for example Raymarine), thruster, steering and onboard systems (for example Vetus), and battery chargers, inverters, stereo systems and similar equipment are warranted by their respective manufacturers, subject to each manufacturer's own terms and authorised service arrangements.

OEM terms govern and override. For any third-party component, the relevant manufacturer's own warranty terms apply and override anything stated or implied elsewhere in this document about that component. Coverage, eligibility and approval of any claim on a third-party component are determined solely by that manufacturer (the OEM). JG Marine and SKIPPER do not give, extend, vary or guarantee any third-party manufacturer's warranty, and any indication of likely coverage is subject to confirmation by the relevant OEM. JG Marine will help you identify the correct manufacturer and lodge a claim, but cannot confirm or approve a claim on the manufacturer's behalf.

Regional limitations. Some components are sourced from European or other overseas suppliers and may carry regional warranty terms, which can mean warranty service is not available outside the region of original purchase. Where a part must be returned to its manufacturer for assessment, this happens only once approved, and freight, customs, insurance and handling are your responsibility unless the manufacturer agrees otherwise.

This Section does not limit your rights under the Australian Consumer Law.

OEM warranties cover a component against its own faults, but they generally do not cover how that component was fitted to the vessel. JG Marine stands behind the workmanship of the build and fit-out. Where a problem is caused by faulty installation, wiring, plumbing, mounting, sealing or integration of a component, rather than by the component itself, it is handled by JG Marine and SKIPPER under the build, even where the component is an OEM part.

This means issues such as a leak caused by poor bedding of a fitting, chafe or a fault in the wiring loom, or a system that was not commissioned correctly at handover, are treated as workmanship matters and are not left to fall between the component maker and the owner. Report any such issue to JG Marine and we will assess and resolve it (see Sections 16 to 18). This Section does not limit your rights under the Australian Consumer Law.

Some items wear out or are used up in normal operation and are not defects. These are the owner's responsibility and are not covered by warranty, including: anodes and corrosion protection, antifouling, propellers and running-gear wear, filters, fluids, lubricants, drive belts, light globes and fuses, wiper blades, upholstery and canvas wear, and similar consumables.

Looking after the vessel is also the owner's responsibility, and proper maintenance is a condition of cover. This includes regular freshwater rinsing, servicing engines and systems on schedule through authorised channels, correct storage and covering, and prompt attention to minor issues before they cause further damage. Keeping records of servicing and maintenance will make any future claim simpler. Failing to maintain the vessel reasonably may affect a claim, but only to the extent the lack of maintenance actually caused or contributed to the problem.

A defect means an objectively assessed deviation from the intended design, construction or function of the vessel that impairs its serviceability under normal operating conditions.

Cosmetic issues such as UV discolouration, oxidation, fading, minor hairline cracks, surface scratches, rust stains or mould are not treated as manufacturing defects, as they result from normal environmental exposure or insufficient maintenance, particularly where a vessel is stored uncovered or unprotected from the sun. To preserve appearance, clean, wax and cover the vessel when not in use, especially in regions with intense sun. Any defect or cosmetic imperfection present at delivery or commissioning must be reported immediately.

This warranty does not cover:

• Damage from collision, grounding, fire, theft, force majeure, or mechanical or chemical shock.
• Alterations or modifications to the structure or original parts, or equipment fitted after delivery by someone other than JG Marine.
• Repairs, servicing or other work on the vessel or its equipment carried out without JG Marine's prior written approval, by anyone other than JG Marine or a repairer we have authorised, and any damage caused by that work.
• The cost of any repair or work a customer arranges without JG Marine's prior written approval. We do not reimburse it.
• Improper maintenance, wintering or storage.
• Operation with an engine that exceeds the rated maximum horsepower.
• Use in racing, rental or competitive activities.
• Corrosion or electrolysis caused by inadequate anode maintenance, stray current, or leaving the vessel in the water contrary to the maintenance guidance.
• Routine maintenance and consumable parts (see Section 8).
• Cosmetic deterioration (fading, discolouration, oxidation, mould) and damage to foldable cleats.
• Costs of launching, towing, storage, travel, rental or lost income, except as set out in Sections 11 and 12 or as required by the Australian Consumer Law.
• Defects not reported within a reasonable time after they are noticed.
• Additional damage caused by continuing to operate the vessel after a defect occurred.

Approval before any warranty work. Written approval from JG Marine is required before any repair or warranty work is carried out. If you arrange repairs or other work yourself, or through anyone we have not authorised, before contacting us and obtaining approval, that work is not covered by this warranty and we will not reimburse its cost. Unauthorised work does not automatically end cover on the whole vessel, but a problem will not be covered to the extent the unauthorised work caused or contributed to it, or prevents us from properly assessing the original fault. This does not affect your rights under the Australian Consumer Law: if something goes wrong, contact us first so we can assess it and, where appropriate, authorise the repair.

These exclusions do not apply to the extent they would exclude or limit a guarantee or remedy that cannot be excluded under the Australian Consumer Law.

This voluntary warranty is serviced in Australia through JG Marine and its authorised partner service network.

Remote or out-of-area locations. If the vessel is kept or used outside the normal service area of JG Marine or its partners, for example in remote or regional areas, warranty service can still be arranged, but you are responsible for the cost of transporting the vessel to the nearest authorised repairer, or for the travel, transport and accommodation costs of sending a technician to the vessel. Approved warranty labour and parts remain covered.

Vessels taken outside Australia. This warranty is intended to be serviced in Australia. If the vessel is moved, kept or used outside Australia, warranty service may not be available in that location. Any costs of returning the vessel or a defective part to a place where service can be provided, including freight, insurance, customs duties and handling, are your responsibility unless the relevant manufacturer agrees otherwise. Some third-party components are also subject to regional warranty restrictions (see Section 6).

Your Australian Consumer Law rights are not affected. Nothing in this Section limits the consumer guarantees that apply to goods supplied to you in Australia, and nothing requires you to bear a cost that the supplier or manufacturer is required to bear under the Australian Consumer Law. For example, where goods have a major failure and are too large or heavy to be returned easily, the supplier or manufacturer is responsible for collecting them within a reasonable time at their cost.

If your claim is accepted under this warranty, JG Marine and the manufacturer cover the cost of the approved repair, including approved warranty labour and parts.

You are responsible for getting the vessel to and from the agreed repair location, and for ordinary launching, retrieval, storage and travel costs, except where Section 11 or the Australian Consumer Law provides otherwise. If you incur an expense that JG Marine has agreed in writing to cover, contact us with the receipt and we will reimburse the agreed amount.

If a claim is assessed and found not to be covered, for example where no fault is found or the cause is misuse or damage, the costs of inspection, diagnosis, disassembly, reinstallation and any technician travel may be charged to you. We will give you an estimate before carrying out any chargeable work.

The warranty is transferable to a second owner within the original coverage period, provided the vessel has not been used commercially. To request a transfer, the new owner should contact JG Marine with the hull serial number, the new owner's full contact details, and a copy of the purchase contract.

If the manufacturer of the vessel, an engine or any fitted component issues a safety recall or service campaign, JG Marine will help you identify whether your vessel is affected and coordinate the required work through the appropriate authorised channel. Keeping your contact and ownership details current with us helps ensure you are notified.

We aim to make ownership straightforward and to keep you on the water. We deal with claims fairly, promptly and reasonably, we keep you informed, and we take responsibility for coordinating the parts of a claim that involve other manufacturers.

You deal with JG Marine, not with multiple manufacturers. When you raise an issue, we assign it to a contact who manages it through to resolution. Where a claim involves an engine maker, an electronics maker or the shipyard, we coordinate with them on your behalf. If it is unclear who is responsible, we take ownership of sorting that out and work towards a fair and reasonable outcome rather than leaving you between suppliers.

1. Contact JG Marine as soon as you notice a possible defect, using the details in Section 2. Do not arrange or begin any repair, and do not have anyone else work on the issue, before we have assessed it and approved the work in writing. Work arranged without our prior written approval is not covered and will not be reimbursed (see Section 10).
2. Provide a description and dated photographs of the issue, the date it occurred and the operating conditions, and your proof of purchase and product registration.
3. JG Marine assesses the claim and coordinates with the manufacturer where needed. The manufacturer aims to respond within 14 days of receiving a complete claim, and where a claim is accepted, to complete approved repairs within 21 working days or to advise of any delay.
4. Give reasonable access to the vessel for inspection and repair. If the vessel is not available at the agreed time or place, technician transport costs may be charged to you.

Product registration: to activate your warranty, your product registration must be completed within five (5) days of delivery. JG Marine will provide and submit the form.

• Acknowledgement: we aim to acknowledge a claim within 3 business days.
• Assessment plan: within 14 days of receiving the information in Section 17, we aim to tell you the next steps and an expected timeline.
• Progress updates: while a claim is open we aim to update you at least every 7 days, and sooner if something changes.
• Safety and seaworthiness: any issue that makes the vessel unsafe or unseaworthy is treated as urgent and prioritised.
• Minimising time off the water: for minor issues that do not affect safety, repairs can be scheduled at a convenient time, including during off-season, so you lose as little time on the water as possible. We take seasonal demand into account when scheduling.

We assess claims on their merits. For borderline cases, or issues that arise close to or just after the end of a warranty period, we consider the age, price, use and history of the vessel and take a fair and reasonable approach, consistent with the Australian Consumer Law principle that a vessel of this kind should remain free of defects for a reasonable time given its nature and cost.

Approved warranty repairs use genuine or manufacturer-approved parts and are carried out by qualified marine technicians, in line with the manufacturer's specifications.

Approved warranty repairs are carried out by a repairer agreed between JG Marine, the manufacturer and you, through JG Marine's Australian partner service network. The manufacturer covers approved warranty labour. Minor, non-critical issues may be scheduled during off-season storage by agreement.

If you are unhappy with how a claim has been handled, contact JG Marine and ask for it to be escalated. We aim to acknowledge a complaint within 1 business day and to resolve it within 21 days, or to keep you informed if it needs longer. You can also seek help from the consumer protection agency in your state or territory, or from the ACCC. Nothing in this process affects your rights under the Australian Consumer Law or your right to seek independent advice.

This warranty is governed by the laws of Western Australia, and you and JG Marine submit to the courts of Western Australia. The manufacturer's underlying warranty conditions may be governed by the laws of Greece. Regardless of any governing-law term, your rights under the Australian Consumer Law continue to apply to goods supplied to you in Australia.

For any question about this warranty, or to lodge a claim, contact JG Marine using the details in Section 2.